What you can count on.

No dark patterns

We will not use UI tricks to push you somewhere you would not have gone if the trick were absent.

What this excludes, specifically:

• No fake urgency. No countdown timers on offers. No "3 people are looking at this right now." No "limited spots remaining."
• No fake scarcity. No artificial caps designed to manufacture demand.
• No bait-and-switch. What is offered on the landing page is what is delivered, at the price stated.
• No charm pricing. Prices are honest round numbers — no .99 endings or other charm-pricing tricks engineered to make a figure feel smaller than it is.
• No friction added to cancellation. Whatever process is required to start using the product is the maximum process required to stop. If the future product introduces any subscription, cancelling will not require contacting support, navigating buried settings, or talking to a "retention specialist."
• No pre-checked upsell boxes. Anywhere you make a payment decision, the default is "no extras." Anything additional must be your active choice.
• No nag screens. "Are you sure you don't want to upgrade?" once is acceptable. Twice is a dark pattern.
• No surprise paywalls, upgrade prompts, or feature pitches. You'll always know what's free and what's paid before you start it. Once you're in, nothing interrupts the flow.
• No confusing copy designed to obscure what you are agreeing to. If the legal text is hard to read, that is a bug, not a feature.

Your data is yours

The architectural side of this is on the Privacy & Security page — including the fact that your assessment answers are encrypted with a key only you hold, so we cannot read them even if we wanted to. The promise side is here.

• Export rights. You can take your data with you in a structured format. We will not invent a proprietary format that locks you in.
• Deletion rights. Three scopes — reset your assessment answers, reset your customisations, or delete your account entirely. Anything you delete disappears from your account and the app immediately, and is permanently erased from our systems within 30 days — including from the disaster-recovery backups we keep only to restore the service after a technical failure, never to hold onto what you've removed. And because your answers are encrypted with a key only you hold, even a backup can't be read by us. See Privacy & Security for the technical details.
• No vendor lock-in. The letter is a standard .docx, openable in Word, Google Docs, Pages, LibreOffice, anything. We do not gate the letter behind a viewer that ties you to our app.
• No cross-product data sharing. If we ever build a second product, your assessment data does not migrate without your active consent.
• No ML model training on your responses. Your assessment data and your letter are not used to train models, ours or anyone else's.

No upselling, no manipulative reminders

Once you complete the assessment and download your letter, our work is done. The email address you signed in with is used to sign you in — never against you.

• No "come back and finish" emails. If you stop part-way, you stop. We do not poke you to resume.
• No "you might also like" emails. There is no funnel of subsequent products designed to extract more revenue from the same emotional moment.
• No anniversary emails. "It's been a year since you wrote your letter." We will not do this.
• No marketing emails at all unless you explicitly opt in to a (future) optional newsletter. Transactional emails — sign-in links, account-deletion confirmation, billing receipts — are all you should ever receive by default.
• No SMS, no push notifications. The product runs in a web browser; we do not have a notification surface, and we are not building one to nag you.
• No re-engagement campaigns designed to "win you back" after inactivity.

Honest about limits

We commit to honesty about what this product is and is not.

• A tool, not therapy. Aletheia is a structured self-reflection tool built on documented therapeutic mechanisms. It has real therapeutic value — and it is a different thing from professional therapeutic work, which it complements rather than replaces.
• A companion for calm waters, not a crisis service. If you are in acute distress, the resources at the bottom of every page connect you to a real person — start there, and come back when the ground is steadier.
• A map of your experiences, not a diagnosis. The assessment reflects what you confirmed and how much it cost you. A score is your own rating of impact — it belongs to you; it is not a label put on you.
• A complement to clinical care. If you have an active diagnosis of PTSD, severe depression, dissociative disorder, or similar, this product works best alongside professional treatment — that pairing is where it serves you most.
• On your schedule. Self-paced, structured recognition is among the gentler ways to approach this material, and you stay the judge of timing. If today is the wrong day, the assessment will be there tomorrow.

No clinical overclaim

We will not say:

• "This heals trauma." (Healing is a process no single intervention delivers; we contribute one documented, meaningful part of it.)
• "Worth X therapy sessions." (We use the 3.2–4.5 figure from the narrative-therapy literature as an anchor for thinking about value, always with its context attached. See Evidence §3.)
• "Clinically proven." (The mechanisms we build on are evidence-based; the specific pipeline of structured self-assessment + assembled letter is new and awaits clinical validation. We always say which is which.)
• "Replaces therapy." (It complements it.)
• "Evidence-based" without a citation behind it.

If we ever drift into language like this, point at this page.

Reaching people without exploiting them

This product exists for people carrying difficult experiences — being findable by them is the point, not a danger. The line we hold is between being found and being hunted:

• No covert profiling of mental states. We will not use targeting built to identify people at their most vulnerable moment and catch them there.
• No buying emotional-state data. We do not purchase data about your life events or state of mind from anyone.
• Everything labelled. Where we advertise, or work with voices in the trauma-recovery space, the sponsorship is explicit and visible — you will always know when we paid for the introduction.

Our AI usage

The product uses a language model to assemble the letter. Specific commitments:

• The model assembles, it does not invent. The letter draws from your responses, attributions, notes, and customisation choices. It is not asked to fabricate experiences, infer extra trauma, or extrapolate beyond what you provided.
• The model is not a chatbot. There is no real-time AI conversation. The AI is used in one specific, bounded way — to compose a letter from structured input — not to interpret, counsel, or advise.
• You can see which model wrote your letter. The model name is recorded in the generation log and is shown beneath your letter while you read it.
• No training on your data. Your assessment data and your letter are not used to train any model.
• Your data passes through once. Your answers reach the model only for the seconds it takes to write your letter; nothing persists on the model's side afterwards.
• Every letter is checked before you see it. Letters are validated for leaked internal labels and content integrity before they are shown to you.

Crisis resources

If you are in acute distress, please reach a real person tonight. The bottom strip of every public page on this site lists the same resources. They are repeated and elaborated here.

United States

• 988 Suicide & Crisis Lifeline. Call or text 988. Free, 24/7, confidential. 988lifeline.org
• Crisis Text Line. Text HELLO to 741741. Free, 24/7, in English and Spanish. crisistextline.org

United Kingdom & Ireland

• Samaritans. Call 116 123 (free, 24/7) or email jo@samaritans.org. samaritans.org
• SHOUT. Text SHOUT to 85258. Free, 24/7, confidential. giveusashout.org

Europe (multi-country)

• 116 123 European emotional-support line. Free, available across many EU countries. 116123.eu

Greece

• Lifeline 1018 (Klimaka). Suicide prevention, adults, 24/7.
• 10306 — psychosocial support line, all ages, 24/7, free and anonymous (Ministry of Health).

International

• Find A Helpline. Searchable directory of crisis lines worldwide. findahelpline.com
• IASP (International Association for Suicide Prevention). Country-by-country crisis resources. iasp.info

If the language barrier is the obstacle, findahelpline.com lets you filter by language as well as country.