What you can count on.

No dark patterns

We will not use design tricks — the way screens, buttons, and prompts are laid out — to push you somewhere you would not have gone on your own.

What this excludes, specifically:

• No fake urgency. No countdown timers on offers. No "3 people are looking at this right now." No "limited spots remaining."
• No fake scarcity. No artificial caps designed to manufacture demand.
• No bait-and-switch. What is offered on the landing page is what is delivered, at the price stated.
• No charm pricing. Prices are honest round numbers — no .99 endings or other charm-pricing tricks engineered to make a figure feel smaller than it is.
• No friction added to cancellation. Whatever process is required to start using the product is the maximum process required to stop. If the future product introduces any subscription, cancelling will not require contacting support, navigating buried settings, or talking to a "retention specialist."
• No pre-checked upsell boxes. Anywhere you make a payment decision, the default is "no extras." Anything additional must be your active choice.
• No nag screens. We do not keep asking you to reconsider an upgrade you already declined.
• No surprise paywalls, upgrade prompts, or feature pitches. You'll always know what's free and what's paid before you start it. Once you're in, nothing interrupts you mid-assessment or mid-letter with a pitch.
• No confusing wording designed to obscure what you are agreeing to. If anything we write — legal text included — is hard to understand, we treat that as a problem to fix.

Your data is yours

The technical side of this lives on the Privacy & Security page — including the fact that your assessment answers are encrypted with a key only you hold, and stored in a form we cannot read. What we commit to doing with your data:

• Export rights. You can take what you created here with you — your assessment answers and the letter itself — in open file formats that common software can read. We will not invent a format that locks you in.
• No lock-in on the letter. The letter you download is a standard document file that opens in any word processor. Nothing ties it, or you, to our app.
• Deletion rights. You can remove your answers, your customisations, or your whole account on your own, whenever you want — and whatever you delete is permanently erased from all our systems within 30 days. The full mechanics, including how backups expire, are on Privacy & Security.
• No cross-product data sharing. If we ever build a second product, your assessment data does not migrate without your active consent.
• No AI training on your responses. We never use your assessment data or your letter to train AI ourselves, and we send them only to an AI provider whose terms commit to not training on them. See Privacy & Security for who that provider is.

No upselling, no manipulative reminders

You come here to do one thing, and our contact with you serves that thing only. You may well return — to re-read, to regenerate, or for whatever your purchase includes — but returning is your initiative, never the product of our prompting.

• By default, only the emails the product needs. Sign-in links, account confirmations, receipts. That is the complete list of what arrives unasked.
• No unsolicited reminders or campaigns of any kind. No "come back and finish" if you stop part-way, no "you might also like", no anniversary notes, no win-back campaigns after inactivity. If you stop, you stop.
• Anything beyond that is opt-in, and off until you turn it on. If we ever offer communication worth having — a reminder you asked for, a newsletter — it will exist only as an explicit choice you make, with an equally easy way out.
• No SMS, no push notifications. The product runs in a web browser; we have no notification channel, and we are not building one to nag you.

Honest about limits

We commit to honesty about what this product is and is not.

• A tool, not therapy. Aletheia is original work: a structured self-reflection tool that engages mechanisms the research literature documents. It has real therapeutic value — and it is a different thing from professional therapeutic work, which it complements rather than replaces.
• A companion for calm waters, not a crisis service. If you are in acute distress, the resources at the bottom of every page connect you to a real person — start there, or open the full list of crisis lines, and come back when the ground is steadier.
• A map of your experiences, not a diagnosis. The assessment reflects what you confirmed and how much it cost you — a record in your own words and your own ratings, not a label put on you.
• A complement to clinical care, not a substitute. If you have an active diagnosis of PTSD, severe depression, dissociative disorder, or similar, use this product alongside professional treatment — as a supplement to it, never as the primary tool on its own.

How pacing works — no time limit, nothing pushing you forward — is described on How It Works.

No clinical overclaim

We will not say:

• "This heals trauma." (Healing is a process no single intervention delivers; we contribute one documented, meaningful part of it.)
• "Worth X therapy sessions." (We use the 3.2–4.5 figure from the narrative-therapy literature as an anchor for thinking about value, always with its context attached. See Evidence §3.)
• "Clinically proven." (The mechanisms the product engages are documented in research; the specific pipeline of structured self-assessment + assembled letter is new and awaits clinical validation. We always say which is which.)
• "Evidence-based" without a citation behind it.

If we ever drift into language like this, point at this page.

How we advertise and reach people

This product is for people carrying difficult experiences, so they need to be able to find it — through search, through word of mouth, sometimes through advertising. These commitments are about how we do that reaching without taking advantage of anyone's hardest moment:

• No covert profiling of mental states. We will not use targeting built to identify people at their most vulnerable moment and catch them there.
• No buying emotional-state data. We do not purchase data about your life events or state of mind from anyone.
• Everything labelled. Where we advertise, or work with voices in the trauma-recovery space, the sponsorship is explicit and visible — you will always know when we paid for the introduction.

Our AI usage

The product uses a language model to assemble the letter. Specific commitments:

• The model assembles, it does not invent. The letter draws from your responses, attributions, notes, and customisation choices. It is not asked to fabricate experiences, infer extra trauma, or extrapolate beyond what you provided.
• The model is not a chatbot. There is no real-time AI conversation. The AI is used in one specific, bounded way — to compose a letter from structured input — not to interpret, counsel, or advise.
• You can see which model wrote your letter. The model name is recorded in the generation log and is shown beneath your letter while you read it.
• No training on your data. Each generation request is routed only to a model provider marked as not collecting user data for training.
• Generated material is not retained by Aletheia. The information needed to generate a letter or report is processed temporarily, but the prompt and generated result are not saved in Aletheia's database.
• Every letter is quality-checked on your device. When your letter finishes arriving, your browser checks it for technical faults — internal system labels leaking into the text, malformed or cut-off output — and alerts you with the option to regenerate. Aletheia does not retain the finished letter on its infrastructure.